{"id":27664,"date":"2018-08-10T13:59:32","date_gmt":"2018-08-10T04:59:32","guid":{"rendered":"https:\/\/gengo.com\/?page_id=27664"},"modified":"2023-06-27T16:27:06","modified_gmt":"2023-06-27T07:27:06","slug":"quality-guarantee","status":"publish","type":"page","link":"https:\/\/gengo.com\/quality-guarantee\/","title":{"rendered":"Quality Guarantee"},"content":{"rendered":"
\r\n
\r\n
\r\n
\"\"\r\n
<\/div>\r\n<\/div>\r\n
\r\n

For nearly a decade, Gengo has been committed to providing its customers with high-quality translation services.<\/span><\/h2>\r\n

Customer satisfaction rating of 97.6%<\/h2>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>
\r\n
\r\n
\r\n
\r\n

Meet our translators<\/h2>\r\n<\/div>\r\n
\r\n

Meet our translators<\/h2>\r\nAll translators working on the Gengo platform are carefully chosen and rigorously tested to ensure our customers get the best translation quality.\r\n

All translator candidates are required to go through a multi-phased testing process which includes a multiple choice test and a written translation test that is created and individually reviewed by our expert team of professional Language Specialists.<\/p>\r\n\r\n

\r\n

3%<\/h2>\r\n

Applicant pass rate<\/p>\r\n\r\n

<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\n
\r\n
\r\n
\r\n
\r\n
English to Russian (EN>RU)<\/div>\r\n
\r\n
<\/div>\r\n<\/div>\r\n
Kateryn V.<\/div>\r\n
\r\n
\r\n
\r\n
9.5<\/strong><\/div>\r\n
GoCheck score<\/div>\r\n<\/div>\r\n
\r\n
<\/i><\/div>\r\n
Pro level<\/div>\r\n<\/div>\r\n
\r\n
20,051<\/strong><\/div>\r\n
WORDS TRANSLATED<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\n
\r\n
English to Portuguese (Brazil) (EN>PT-BR)<\/div>\r\n
\r\n
<\/div>\r\n<\/div>\r\n
Renato M.<\/div>\r\n
\r\n
\r\n
\r\n
9.4<\/strong><\/div>\r\n
GoCheck score<\/div>\r\n<\/div>\r\n
\r\n
<\/i><\/div>\r\n
Pro level<\/div>\r\n<\/div>\r\n
\r\n
1,382,082<\/strong><\/div>\r\n
WORDS TRANSLATED<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>
\r\n
\r\n
\r\n
\r\n
\r\n

The quality assurance process<\/h2>\r\nBy embedding systemized workflows within the translation process, we ensure high quality translation at scale.\r\n\r\nOur numbers prove it: 950+ million units translated for 65,000+ clients, with more than 98.8% of jobs approved by customers.<\/span>\r\n

\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\n
\r\n
\r\n

Pre-translation<\/h3>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\n
1<\/span><\/div>\r\n
\r\n
\r\n
\r\n
\r\n
<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\n
\r\n
\r\n
\r\n

Style guide & glossary creation (enterprise customers only)<\/p>\r\nWe can leverage your company\u2019s pre-built glossaries and style guides, or we can help you create resources to help boost the quality and consistency of your translations across projects.\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n

\r\n
2<\/span><\/div>\r\n
\r\n
\r\n
\r\n
\r\n
<\/div>\r\n

Smart project allocation<\/p>\r\nAs the Gengo system knows who is qualified for what type of job, the Gengo platform automatically distributes jobs to the right translators. Translators are given priority access based on level selected by customer, “preferred” translator status, and project-specific test results.\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n

\r\n
\r\n
\r\n
\r\n
<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\n
\r\n
\r\n

Translation<\/h3>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\n
3<\/span><\/div>\r\n
\r\n
\r\n
\r\n
\r\n
<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\n
\r\n
\r\n
\r\n

Workbench<\/p>\r\nAll translations are carried out on our proprietary workbench, with a number of built-in features to boost quality and consistency.\r\n