{"id":46395,"date":"2017-03-06T00:00:00","date_gmt":"2017-03-05T15:00:00","guid":{"rendered":"https:\/\/gengo.com\/uncategorized\/how-to-achieve-better-translation-through-customer-communication\/"},"modified":"2019-10-22T16:47:58","modified_gmt":"2019-10-22T07:47:58","slug":"how-to-achieve-better-translation-through-customer-communication","status":"publish","type":"post","link":"https:\/\/gengo.com\/translator-product-updates\/how-to-achieve-better-translation-through-customer-communication\/","title":{"rendered":"How to achieve better translation through customer communication"},"content":{"rendered":"It\u2019s happened to all of us &#8211; one minute, you\u2019re cruising along, translating a long passage, rhythmically hitting the keys as you move between the source and target texts. The next minute, you spot something in the source that makes you stumble. Losing your rhythm, you wonder what to do next &#8211; do you assume it\u2019s an error and fix it in your translation? Should you contact the customer and clarify? What if they don\u2019t reply before the job expires?\r\n\r\nThe answer lies with the comment section where you can reach out to the customer. All great translations start with a translator and customer working together. Only through this partnership can a translation satisfy the customer\u2019s needs.\r\n\r\nCommunicating with the customer shouldn\u2019t be seen as a chore, but an opportunity to build a better relationship and create the best possible translation together. Read on for your guide to communicating your way out of your next translation pickle!\r\n<h3>1. Reach out and clarify with the customer<\/h3>\r\nMake communicating with the customer a part of your everyday. When a piece of text can have multiple meanings depending on where it\u2019s used \u2014 ask the customer for more context, specifically whether this will be seen on a website, made into a sign or be printed. If you see an error or inconsistency in the source \u2014 let the customer know and ask for clarification. As Kay-Victor, a Pro-level translator, writes, make it clear to the customer that a passage needs to be clarified because \u201cyour intent is to provide the best translation for the customers&#8217; needs.\u201d Customers will be sure to respond if they know answering your query will help them in the long run.\r\n<h3>2. Be courteous, polite and professional<\/h3>\r\nWhen writing a comment to the customer, always aim to be polite and professional. If you\u2019re in a difficult situation where a customer is suggesting to use a translation you may disagree with, explain the reasons for your word choice and why you believe this is the best option. As Barry, a Pro Japanese to English translator, points out, \u201cProviding the incorrect translation for this client will detriment them, even if they&#8217;re not aware of it right now.\u201d Keep yourself in a customer-focused mindset and remember, even if the customer is being difficult, politeness always wins in the end!\r\n<h3>3. Offer suggested translations<\/h3>\r\nCustomers may not be aware of aspects like politeness levels, different genders or words with multiple meanings. If you are up against one of these or a situation where multiple translations are equally correct, provide these options to the customer and include a brief explanation of the differences. Giving customers several well-explained choices will make it easier for them to provide an answer to your question.\r\n<h3>4. Always polish and proofread your comments<\/h3>\r\nBefore submitting your comments, make sure they\u2019re free of errors. Customers and anyone else reading your message will be more receptive to well-written, clear and concise questions.\r\n\r\nDo always keep in mind that Gengo has supported and unsupported content as well as multiple tiers that customers can choose when ordering. If you believe the translation content is not supported or it was ordered at the wrong tier &#8211; please <a href=\"https:\/\/support.gengo.com\/hc\/en-us\/articles\/231441007-There-s-something-wrong-with-the-collection\">flag the job<\/a> and <a href=\"https:\/\/support.gengo.com\/hc\/en-us\/categories\/204289667-Translator-Support\">contact<\/a>\u00a0the Support team.\r\n\r\nRead our forums for <a href=\"https:\/\/support.gengo.com\/hc\/en-us\/community\/posts\/115000347968-Tips-to-communicate-effectively-with-customers\">more tips<\/a> left by our translators and leave your own in the comments below!","protected":false},"excerpt":{"rendered":"It\u2019s happened to all of us &#8211; one minute, you\u2019re cruising along, translating a long passage, rhythmically hitting the keys as you move between the source and target texts. The next minute, you spot something in the source that makes you stumble. Losing your rhythm, you wonder what to do next &#8211; do you assume [&hellip;]","protected":false},"author":2,"featured_media":62768,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[345],"tags":[],"class_list":["post-46395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-translator-product-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to achieve better translation through customer communication - Gengo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gengo.com\/translator-product-updates\/how-to-achieve-better-translation-through-customer-communication\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to achieve better translation through customer communication - Gengo\" \/>\n<meta property=\"og:description\" content=\"It\u2019s happened to all of us &#8211; one minute, you\u2019re cruising along, translating a long passage, rhythmically hitting the keys as you move between the source and target texts. 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