{"id":7362,"date":"2015-04-23T11:38:36","date_gmt":"2015-04-23T02:38:36","guid":{"rendered":"https:\/\/gengo.com\/?post_type=customers&#038;p=7362"},"modified":"2019-03-08T11:25:10","modified_gmt":"2019-03-08T02:25:10","slug":"travel-homeaway","status":"publish","type":"customers","link":"https:\/\/gengo.com\/customer\/travel-homeaway\/","title":{"rendered":"HomeAway"},"content":{"rendered":"<section class=\"section-shorter\">\r\n        <div class=\"container\">\r\n          <div class=\"row\">\r\n            <div class=\"col-sm-12\">\r\n              <p><img decoding=\"async\" class=\"img-responsive\" src=\"\/wp-content\/uploads\/2015\/04\/quote_homeaway_en.png\"\/><\/p>\r\n            <\/div>\r\n            <div class=\"subsection\">\r\n              <div class=\"col-sm-8 col-sm-offset-2\">\r\n<p><a href=\"http:\/\/www.homeaway.com\/\">HomeAway<\/a> is a world leader in vacation home rentals. With over one million homes hosted on their marketplace in dream destinations around the world, HomeAway naturally serves a multilingual audience, connecting property owners with travelers on every continent. <\/p>\r\n<p>The team currently offers <a href=\"\/travel-translation-guide\/\">full language support<\/a> for HomeAway users in over ten languages, translating everything from their core multilingual property listings to materials like international vacation guides and infographics. HomeAway\u2019s Director of Global Customer Experience Operations Shannon Martin and team use Gengo to translate help articles and email templates to give users a fully localized experience.<\/p>\r\n<h5>Email essentials<\/h5>\r\n<p>Proper translation is critical to growing a company\u2019s conversion rates\u2014research from <a href=\"https:\/\/blog.kissmetrics.com\/maximize-conversions-for-international\/\">Common Sense Advisory<\/a> shows that around 75% of consumers are more likely to buy a product if it\u2019s in their own language. Because their core marketplace is localized, HomeAway is careful to send new and returning users email in their own language as well. Whether transactional messages, marketing newsletters or support templates, the team knows that a great booking experience is in the details. Using Gengo has helped improve both HomeAway\u2019s translation quality and speed, and they now create localized templates <a href=\"\/open-data\/speed.html\">faster than ever before.<\/a><\/p>\r\n<h5>Fast, global support<\/h5>\r\n<p dir=\"ltr\">HomeAway\u2019s two types of users, travelers and property managers, can quickly find answers on HomeAway\u2019s <a href=\"http:\/\/help.homeaway.com\/\">support page.<\/a> Translating FAQs and self-serve help documentation keeps customers happy while <a href=\"http:\/\/blog.gengo.com\/multilingual-support\/\">cutting support costs.<\/a> In particular, translating answers for common payment and reservation inquiries puts international customers at ease when booking accommodations for special events overseas.<\/p>\r\n<p>The team\u2019s thoroughness and dedication to giving every user a great experience earns the company top industry awards; they were recently named one of America\u2019s Most Trustworthy Companies by Forbes (2014) and the <a href=\"http:\/\/www.huffingtonpost.com\/william-d-chalmers\/101-best-travel-websites_b_6180416.html?utm_hp_ref=travel&amp;ir=Travel\">\u201cbest place to live like a local\u201d<\/a> on a list of the 101 top travel sites worldwide for their unique listings and service.<\/p>\r\n<p>Want to learn more about translating for travel? <a href=\"\/travel-translation-guide\">Get our guide<\/a> or <a href=\"\/contact-us\/\">contact us.<\/a><\/p>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n<\/div>\r\n      <\/section>","protected":false},"excerpt":{"rendered":"&#8220;We use Gengo to translate help articles and email templates for our vacation rental marketplace. We love the translation speed and quality.&#8221;","protected":false},"author":2,"featured_media":59554,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7362","customers","type-customers","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HomeAway - Gengo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gengo.com\/customer\/travel-homeaway\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HomeAway - Gengo\" \/>\n<meta property=\"og:description\" content=\"&quot;We use Gengo to translate help articles and email templates for our vacation rental marketplace. 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